How does Shared Customer History benefit multi-shop automotive businesses?

Save time finding the information you need, and gain greater visibility into all shops Build a seamless, personalized customer experience across all shops Easily maintain data and ensure consistency across all locations Grow your shops with increased customer retention thanks to a modern experience

What products does Tekmetric offer?

- [Digital Vehicle Inspections](https://www.tekmetric.com/feature/digital-vehicle-inspection) - [Estimate Building](https://www.tekmetric.com/feature/estimate-building) - [Parts & Inventory](https://www.tekmetric.com/feature/inventory) - [Phones](https://www.tekmetric.com/feature/phones) - [Reporting](https://www.tekmetric.com/feature/real-time-reporting) - [Payment Processing](https://www.tekmetric.com/feature/payment-processing) - [Invoicing](https://www.tekmetric.com/feature/invoices) - [Text-To-Pay](https://www.tekmetric.com/feature/text-to-pay) - [Buy Now, Pay Later](https://www.tekmetric.com/feature/buy-now-pay-later) - [Capital Financing](https://www.tekmetric.com/feature/capital-financing) - [Online Booking](https://www.tekmetric.com/feature/scheduling) - [Automated Reminders](https://www.tekmetric.com/feature/automated-reminders) - [Scheduled Campaigns](https://www.tekmetric.com/feature/scheduled-campaigns) - [Two Way Texting](https://www.tekmetric.com/feature/two-way-texting) - [Google Reviews](https://www.tekmetric.com/feature/google-reviews) - [Websites](https://www.tekmetric.com/feature/websites)

Shared Customer History for Multi-Shop

Tekmetric has announced a new feature called Shared Customer History for Multi-Shop, enabling automotive businesses operating multiple locations to access and personalize customer data across all their shops, thereby enhancing customer experience and operational efficiency.

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Join 1,000+ industry leaders at Tektonic 2027. Early bird pricing is now open.

See how Metro Motor grew their average repair order to $800 across 19 shops with Tekmetric

Under the Lift: Stories from the Automotive Frontier (New Episode)

Product Updates

Announcing Shared Customer History for Multi-Shop

Author

April 29, 2024

Read time: 1 min

Play / PAUSE audio blog

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What is Shared Customer History?

Tekmetric Multi-Shop Shared Customer History allows users to connect customers across shops and view history for those customers across all locations within their organization in Tekmetric. With just a few clicks, shop owners and general managers can quickly add customers from one shop location to another without actually typing out all their information again. This means shops can provide a seamless customer experience across all locations and easily maintain customer information without worrying about duplicating entries.

Gain a better handle on your customer information and provide a better experience at the same time.

By linking customer data so that service writers have access to all past information -- digital vehicle inspections, estimates generated, approved or declined work, and completed repairs -- you can save your shop time while enabling a more personalized experience for the customer.

Remind customers of that declined brake job from your other location, or check up on the status of the leaky oil line to see if it's finally time for replacement. To the customer, this will feel like the truly modern experience they've grown accustomed to in this new digital age.

And they'll be impressed with how on-top-of-things your shop is!

How Shared Customer History Benefits Your Shops

Fewer clicks on your end means a more cohesive and streamlined process, which results in a smooth, frictionless experience for the customer:

Save time finding the information you need, and gain greater visibility into all shops
Build a seamless, personalized customer experience across all shops
Easily maintain data and ensure consistency across all locations
Grow your shops with increased customer retention thanks to a modern experience

Overall, Shared Customer History enables your shop to provide your customers with the same experience, no matter what location they visit. It’ll be like they're visiting the exact same business, with the same care and support they’ve already come to expect.

So, if that customer is on vacation or a business trip and has to stop by a different location for the first time, your shop will immediately have visibility into the history of everything they've done at your other locations, and you can pick up from where they left off like it’s the exact same shop.

And the benefits really don't stop there. There's so many ways to fuel your business's growth with the right multi-shop platform.

👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

Alex recently sat down with Ratchet + Wrench Radio to discuss a whitepaper she authored on how shop owners can identify inefficiencies in their shops. During the conversation, she discussed how shop owners can recognize these inefficiencies and fix them with shop management software.

Here are some of the highlights from the podcast.

Thought Leadership

How to Get the Most Out of Your Shop Management Software

September 6, 2022

Read time: 1 min

2024 was a big year for Tekmetric and for the shops we support. Thank you to all the shops that supported us this year and for allowing us to be your partner. Find our 2024 highlights below.

Key customer wins

Tekmetric exists to help shops be more efficient and more profitable. Here are some of the notable wins our shops achieved in 2024:

Number of cars worked on: 28 million +
Number of Tekmetric releases: 44
Hours saved by adding a Smart Job to an RO: 4,700 + Hours
Number of photos added to inspections: 50 million +
Transactions processed through Tekmetric shops: 1.6 million + ($900 million processed)
Average ARO: $913.35 (That’s 167% higher than the national average!)
Top features used by customers:

1.Digital Vehicle Inspections
2.Two-Way Messaging
3.Smart Jobs
4.Tekmetric Payments
5.Counter Sales

2024 Awards

G2

Tekmetric took home more hardware in 2024 including the G2 badges for most implementable, best usability and momentum leader. Ultimately, this led us to be ranked first for best auto shop management software by G2.

Silver Stevie Award

Tekmetric received the 2024 Silver Stevie Award for fastest growing tech company.

Houston Business Journal

Tekmetric earned a top 25 ranking in the best places to work for in 2024.

Top events

SEMA/APPEX

This year, Tekmetric had a significant presence at SEMA and APPEX. Our primary focus was on mobilizing and engaging with our customer base, driving demand for Tekmetric solutions, and increasing brand awareness.

At SEMA, the largest automotive trade show in the USA, which attracts about 140,000 attendees, we hosted the 5th Quarter and Yeti Giveaway Happy Hour event in our booth on Tuesday, Wednesday, and Thursday. This event featured drinks, snacks, and a raffle for a Yeti Prize Package, creating a relaxed and engaging networking atmosphere during the last hour of the show.

Vision

VISION Hi-Tech Training & Expo, a premier automotive service event for over 30 years, annually drew over 3,500 attendees. Focused on employee training, it offered hands-on lessons for technicians, service advisor training, and management sessions. The 2024 conference, held from February 19th to March 3rd at the Overland Park Convention Center, covered technical practices, standard operating procedures, KPIs, and service advisor sales approaches.

Tekmetric had a booth at this event, providing valuable networking and learning opportunities. The event also served as a marketing platform for top automotive companies to host sessions, sponsor, and exhibit, connecting with dedicated professionals and contributing to industry excellence. Additionally, we co-hosted a happy hour with Steer on March 1st, which allowed us to interact with more attendees in a relaxed and engaging setting.

Shop Hackers

The Tekmetric team attended Shop Hackers in early August as a Platinum Sponsor. Shop Hackers was one of Tekmetric’s key strategic events of the year, with a large portion of attendees being Tekmetric customers. Our focus as a revenue team was to ensure we leveraged the event and overall investment to:

Mobilize and engage our customer base.
Drive demand and adoption of Tekmetric solutions.
Generate brand awareness and visibility for Tekmetric.

At this event, we had the opportunity to speak directly with attendees and presented Tekmetric Unveiled: Latest Features and Upcoming Innovations, showcasing our newest developments and exciting future plans. We also launched the MVP Customer Advocacy Program, which allows us to recognize and engage our most valued customers. To further enhance the experience, we invited four of our customer shops to attend the event and share their experiences with Tekmetric.

Closing Thoughts

2024 was a big year for Tekmetric and the shops we support. As we look ahead to 2025, we are excited to join forces with Shopgenie and provide even more ways to streamline your shop operations. Lastly, thank you to all of the shops that allowed us to serve you in 2024 and we can’t wait to see what you + Tekmetric accomplish in 2025.

Tekmetric Community

2024 Tekmetric Recap

December 19, 2024

Read time: 4 min

G2 is a peer-to-peer review site that scores different platforms and tools just like Tekmetric based on reviews from users, just like you.

Leveraging all the data, reviews and input they collect throughout the year, G2 analyses the results and announces the clear software leaders in a number of categories.

And Tekmetric was named a leader in not one, not two, but FIVE categories for Auto Repair Software, and has been awarded five new badges from G2 for their 2023 Summer Spotlight!

That means its.. TIME FOR SOME BURNOUTS! LETS GO!