What are the benefits of Auto Repair Software?

Auto repair software can offer a lot of benefits for your shop including reduced back and forth with customers through two-way texting, quicker inspections leading to more vehicles per day, more secure files through cloud-based software versus pen and paper, automated tasks like parts ordering and repair order creation, increased visibility of business performance through real-time dashboards, and keeping track of customer notes, names, and vehicle history in one place. All of these benefits improve efficiency in your shop leading to more revenue and making staff lives easier.

How Automotive Scheduling Software Can Help You Say Yes to More Customers

Automotive scheduling software helps repair shops increase customer acceptance by streamlining appointment booking, optimizing technician availability, reducing wait times, and enhancing overall customer experience, ultimately enabling shops to say yes to more customers and grow their business.

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Under the Lift: Stories from the Automotive Frontier (New Episode)

Thought Leadership

How Automotive Scheduling Software Can Help You Say Yes to More Customers

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January 20, 2023

Read time: 2 min

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How Saying “Yes” Grows Business

According to Hubspot Research, 93% of customers are more likely to return to companies that offer excellent customer service. Let’s look at a pretty common scenario: a customer’s car breaks down just as they're headed to work, or their one mode of transportation that gets them to and from their kid’s school isn’t starting. If they walk into your shop, chances are a quick and easy fix is all they’re hoping to find. Ideally they would schedule an appointment in advance, but life doesn’t always work out that way.

The ability to say “yes” to your customers when they bring their car in, or phone the shop, is ideal. Practicing a “yes” mindset means accepting the reality that many drivers don’t have time to schedule repairs in advance, and finding a solution to help each and every guest. Inversely, if you're turning customers away, that leads to more idle time and lost revenue.

Although a, “Yes, we’ll take care of it right away” isn’t always possible due to additional work going on, it’s still comforting for driver’s to receive a simple, “We’ll get it on the calendar.” And once the customer receives the appointment confirmation on their end, they’ll be able to set that worry aside, and focus on the rest of their day.

If your shop doesn’t have the ability to say yes to every viable customer, chances are there isn’t a scheduling software in place that allows your service advisor to check into the day, week, or even month’s tasks.

Automotive scheduling software helps your team prioritize their RO’s in such a way that allows for additional walk-ins.

Benefits of Automotive Scheduling Software

The benefits of automotive scheduling software fall under three categories: service, efficiency, and focus. Tending to each of these categories is crucial in any business, especially in the auto repair industry. Automotive scheduling software will enhance your team’s ability to control the flow of work at the shop and maximize efficiency.

Rather than spending your days at the shop wondering what’s going on with so and so’s vehicle, you can simply check the status of their car under the schedule. Because automotive scheduling software enhances the service, efficiency, and focus of your shop, it will provide a shorter turnaround span on ROs. And the less amount of time it takes for your team to work on getting a car in and out, the more time you can focus on maintaining and fostering customer loyalty.

1. An Improved Customer ServiceExperience

First impressions have a major impact in this industry. According to the J.D. Power 2021 U.S. Aftermarket Service Index (ASI) Study, customer satisfaction is heavily dependent on quality work done promptly, explained clearly, for a fair price, and delivered with excellent customer service.

The study involved 8,148 vehicle owners and was conducted between July and October of 2020. A key finding in this study was that, “Among customers who said they waited three minutes or more—which ranged from 27% to 39%—satisfaction scores declined as much as 219 points.”

Automotive scheduling software grants service advisors the ability to quickly greet customers thanks to its easy navigation system. Rather than spending time trying to find the right button or detail, service advisors should feel like they have a clear picture of what each day entails in your shop: which technician is at each car, the parts that are ordered for ROs or canned jobs, and, of course, which customer is returning or stepping foot in your shop for the first time.

2. A Smooth Start Leads to an Efficient Repair Process

Starting off on the right foot will greatly impact the rest of the repair process. Our motto here is less chaos, more structure. Automotive scheduling software helps your team focus on efficiency and consistency.

Having an organized, user-friendly scheduling system for your shop takes away risks such as double-booking. The system you choose for your shop will show each customer, each repair—whether that be a simple oil change or something more complicated like replacing a transmission—as you book it and when you book it, which not only saves your service advisors time, but also saves them from facing frustrated customers that have been unknowingly double-booked.

Along those lines, the ability to sync your software’s calendar on any smart device allows you to maintain your shop’s workflow while away, and also provides your service advisors peace of mind if they ever need to step away from the front desk.

3. Focus on the Cars; Let the Calendar do the Scheduling

Carefully selecting the right scheduling system and software for your shop will allow your technicians to focus on the cars, rather than spending additional time writing down the ROs. Entering ROs, Digital Vehicle Inspections (DVIs), customer notes, and running the CARFAX report can all be done within minutes using the same auto repair scheduling software.

Gaining this extra time will provide peace of mind to every team member; they’ll know where they need to be, and what RO they’re assigned to, as well as any upcoming repairs. Optimizing your staff’s productivity means improving your shop’s average repair orders (AROs) and making room for new customers.

Features to Look For in Automotive Scheduling Software

A big part of transforming your shop is not only finding the right team and location but also finding the right scheduling strategies and systems that keep your shop afloat and your team sane. Automotive scheduling software can have different approaches to service, efficiency, and focus depending on which program you decide to go with.

Many modern day shops, whether independently owned or part of a chain, will be “shopping” for the same set of features that will significantly improve their shop’s environment. This includes, but is not limited to, an intuitive user experience, an easy way to set/adjust/automate appointments, and that each appointment has all necessary information presented, including vehicle, customer information, declined jobs, and customer history.

Here are five questions shop owners can ask themselves when searching for the right auto repair scheduling software:

1.Is it cloud-based?
2.Does it tie into other systems? (What integrations does it have?)
3.Does it offer streamlined customer communication tools?
4.Does it offer trackable auto repair notes, customer notes, etc.?
5.Can I easily migrate data?

1. Intuitive User Experience

What features do you look for when using digital platforms such as your phone or computer calendar? Whether for personal planning or work tasks, the fewer tabs to navigate through or buttons to click, the better. The quicker you can schedule an appointment, the faster you can move on.

This holds true for your shop’s scheduling software. If it’s easy to train your service advisors to use, and your technicians are able to find the RO’s that are assigned to them, then you can ensure everyone will be on the same page—or in this case, interface.

Additionally, if the scheduling software you choose has a calendar feature, it will give your team the ability to color code their calendars to their liking. Whether you color code for technicians, the type of work, or type of appointment is completely up to you.

A scheduling software worth its salt will also give your shop the ability to view the agenda for the day, the workweek, or a month overview. You’ll be able to see exactly what’s going on in your shop and when.

2. Set and Adjust Appointments

The perks of scheduling software is that you can create appointments for customers with minimal information; all you need is a name and a phone number to reserve their appointment time.

Only gathering the most important information at first prevents your team from being held back from entering a ton of information when they could be simply focusing on their customer and their vehicle. You can always gather any additional information later on when you’re checking out the customer.

3. Customer Notes

The ability to easily create and access customer profile pages will strengthen the relationship between your service writers and customers.

Look for a scheduling software with customer pages that quickly and easily display pertinent information about the vehicle and its service history, which allows service advisors to quickly determine what work needs to be done, and in turn, ensures that the processes of intaking and assigning work are done faster.

An efficient customer notes interface should lead to fewer wasted minutes, more captured revenue, and more loyal customers.

4. Digital Vehicle Inspections (DVIs)

Along with easily accessing notes about your customer, you should also be able pull up any previous DVI’s for any specific customer. The benefit of conducting a DVI each time a customer visits the shop is that it paints a clear picture of what exactly is going on with their vehicle. For example, if their car’s brake fluid was marked as yellow (may require attention soon), the technician will know to check it during the customer’s next visit.

5. Integrations

Modern shop management software should integrate with additional industry-leading resources so that shops can function as smoothly as possible. It is likely that your shop already has digital tools in place that you’ve become acquainted with, like CARFAX vehicle history reports, for example. If that’s the case, look for an automotive scheduling software that integrates cleanly with the digital tools you already know and love.

Most shops today utilize a customer relationship management (CRM) tool, so an example of an integration that you could look into would be the ability to sync the CRM data with your shop's scheduling software, or—taking it one step further—your shop’s calendar.

So if a customer creates an appointment on the shop’s website through the CRM, then that appointment should sync over to your shop’s calendar.

Now that you know what features to look for in automotive scheduling software, let's go over how Tekmetric and its features can transform your shop.

Tekmetric’s Appointment Calendar

Tekmetric’s automotive repair scheduling software—better yet, the whole interface—makes saying “yes” easy by having the correct information on hand when creating any service appointment. You can easily edit or make changes by navigating to the appointment.

Ten Benefits of Tekmetric’s Appointment Calendar:

1. Manage your shop’s workflow with ease

Being a shop owner is a lot of work, and stepping away from time to time is important; but having the ability to stay connected while being physically away from your shop is always an added benefit. Tekmetric’s appointment calendar helps you manage the workflow of your technicians from any smart device.

2. Make it easier for service writers to manage schedules

Tekmetric’s interactive calendar lets you customize colors based off of employees, or jobs, as well as set specific time ranges for each RO.

3. Strengthen the relationship between clients and service writers

Tekmetric’s robust customer profile pages show new-comers and repeat customers that you know them and their car well, which in turn provides a more impactful experience and builds customer loyalty.

4. Help your team efficiently handle high-level scheduling

Tekmetric’s appointment calendar can assist your shop to the point where your service advisors are planning the week’s calendar based on jobs that are coming in the door. Tekmetric gives your team the ability to fill the calendar up with jobs, all while looking at what specific technicians will be there that day, week, or even month.

5. Drum up repeat customers and word of mouth

Ask yourself this: why do you set a reservation at a restaurant of your particular choice? Your answer is likely something along the lines of 1) you know and love that restaurant and have received optimal customer service or 2) you’ve heard it from a trusted source, aka word-of-mouth.

This is exactly the case for auto repair shops. Customers will keep coming back if the experience went smoothly, including both the customer service aspect and scheduling aspect, and they are likely to tell their friends and family, too.

6. Set a variety of appointments.

Not only can Tekmetric help your service advisors set up simple appointments, but it can also help them schedule follow-up appointments and block off specific days or times for a special event—whether that be a holiday, customer appreciation day, you name it. One of Tekmetric’s integrations that is incredibly beneficial to your shop is that if you use CRM’s that are integrated with Tekmetric, like Mechanic Advisor, your shop’s calendar will automatically sync to your appointment calendar.

7. Provide a sense of ease across the whole shop

Think back to common challenges you’ve experienced in the shop like when a customer shows up last minute. With Tekmetric, you can gauge your workload by skimming the calendar. Several varying appointment types? Tekmetric’s color coding makes it easy to scan, prioritize, and gain a general overview of what is being done and why. Say bye to stress, and hello to modernization.

8. Waste less time on tedious tasks

You no longer need to worry about manually sending confirmations and reminders to your customers. Tekmetric’s calendar feature connects all of your customers’ information, including previous notes, their vehicle history, and their preferred method of communication with a variety of integrated CRMs such as My Shop Manager, Mechanic Advisor, and Kukui. Whether it be by email or phone, these CRMs can use Tekmetric’s information to automatically send your customers a confirmation or an appointment reminder to their preferred method of communication.

9. Replace never-ending paperwork and file cabinets with data-syncing capabilities

Each appointment is fully synced and securely saved in Tekmetric’s cloud-based software. ‍

10. Make the overall experience for both customers and your team easier

Tekmetric’s easy navigation compiles all customer notes, client management, scheduling, RO’s, DVI’s all in one space where everything is easy to search and find.

Backed by Proof

Auto repair scheduling software helps your shop waste less time and add more revenue. The proof is in the pudding; let’s say your shop has a labor rate of $120 per hour. If that’s the case, every minute that a tech isn’t working on a car, that costs the shop $2 per minute in lost revenue.

Now, at first glance, $2 per minute doesn’t seem like a lot. But in a month’s span, if a shop is open for an average of 24 business days for 10 hours a day, that’s 240 hours, 14,400 minutes, or $28,800 in lost revenue.

So what seems like a minor ineffeciency can add up quickly over time. Conversely, you will be adding revenue by saying yes to more customers, which in turn, may become lifelong customers and tell their friends and family about your shop.

👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

Choosing the best auto repair software for your shop is essential for staying competitive in today’s digital landscape. While many shops are adopting digital solutions, the variety of options for the top auto shop software can make the choice overwhelming. To find success, it is important to identify a solution that aligns seamlessly with your business goals and strategy.

What is Auto Repair Shop Software?

Auto repair software is a digital tool shop owners can use to streamline workflows and help with daily tasks like invoices, reporting, and payments. These softwares are designed to make shops run smoother and reduce headaches. Each software has a unique set of features and functionality. This guide was created to help you find the best shop management software and compare and contrast features.

Benefits of Auto Repair Software

Auto repair software can offer a lot of benefits for your shop including:

Reduced back and forth with customers through two-way texting.
Quicker inspections leading to more vehicles per day.
More secure files through cloud-based software versus pen and paper.
Automated tasks take less time like parts ordering and repair order creation.
Increased visibility of how your business is doing through real-time dashboards.
Keep track of customer notes, names, and vehicle history in one place.

All of these benefits improve efficiency in your shop leading to more revenue. Plus, your staff will be able to do more in less time making their lives easier.

Top Shop Management Software Features to Look For

The solution you use in your shop should offer a comprehensive suite of features to streamline operations, enhance your customer experience and increase profitability. These features might take on several forms, so look for options that fall into one of the following five categories:

Security Features
Convenience Features
Trust Features
Efficiency Features
Expansion Features

Tek-Tip: While features are important, don't forget to calculate cost. Compare if the cost is monthly or yearly and what the ROI will be for your shop. Tekmetric users see a 25% average increase in repair orders within the first 120 days.

Security Features

The best automotive repair shop software is one that prioritizes security. Your shop collects tons of data both internally and externally each day. Not only do you store information on your shop’s productivity and financial performance, but vehicle owners also entrust you with their personal information. In all cases, that information should be stored safely and protected by your software solution. Some key features to look for include:

Cloud-based. Cloud-based systems are one of the most secure solutions available. Not only is the data stored in a cloud-based system available to you anytime, anywhere, but it is also regularly backed up to provide an additional layer of protection against unforeseen events like natural disasters or equipment failures.
Third-party security certification. Third-party certifications validate a shop management system’s commitment to data protection. Tekmetric recently achieved SOC II Type 2 Compliance, demonstrating its dedication to safeguarding customer data in five areas: security, availability, processing integrity, confidentiality and privacy.

Convenience Features

When customers have an excellent, convenient experience, they are more likely to return to your shop for future repairs. The best car repair software you can use in your shop helps you personalize the customer experience for your target audience and improve customer communication. Here are some customer-centric features to consider:

Digital payment solutions. With features like integrated payments, buy now pay later and text-to pay, customers can pay in a manner that works best for them, allowing them to pick up their car after hours, pay invoices from their office and even complete a payment for their college student from states away.
Two-way texting. Two-way texting features can streamline communications, allowing your team to easily text with customers. With two-way texting, you can even designate your shop’s existing landline number as the contact to avoid confusion.
Automation. With automation-based features like SmartJobs, your service advisors can create jobs in only one or two clicks, allowing them to focus less on manual tasks and more on interacting with customers.

Trust Features

In the auto repair industry, creating customer loyalty is critical for differentiating your shop and driving business. Your customers will keep coming back if they trust your team and the services you provide. As you search for the best shop management software for your shop, look for a solution that helps you increase transparency and build trust with new and existing customers alike. Some features might include:

Digital vehicle inspections. DVIs allow technicians to complete a comprehensive inspection of the vehicle and send customers pictures and videos of any repairs it might need. This strategy helps customers better understand what is happening with their vehicle, making them more likely to agree to necessary repairs.
Educational integrations. Some integrations can help educate your customers on the necessity of a repair or how their vehicle should work. With Tekmetric’s integration with MotoVisuals, for example, customers can view animated videos of proposed repairs that explain why these repairs are vital for their vehicle. This creates a seamless experience for your customers while building trust and strengthening the relationship.

Efficiency Features

In addition to providing secure data storage and enhancing your customer experience, investing in auto repair software can also help your mechanic shop run more efficiently. The best auto repair software for you should offer customizable functionality that streamlines your internal processes and workflow to help you finish repairs on time. Here are some features that promote efficiency:

Inventory orders. In addition to building the estimates, a comprehensive shop management system can support your team in ordering parts and managing inventory. Tekmetric has created an inventory management solution that enables your technician to order parts as they are completing the repair diagnosis. This streamlines the work order process and removes any potential miscommunications between technicians and managers or service advisors ordering parts, leading to a more accurate and efficient process.
Automatic progress updates. Tekmetric automatically updates new notes within a repair order for all team members to view the updates as soon as they are entered. Service advisors can then automatically send these updates to the customer, so the customer remains informed even if the service advisor is occupied with another task. With automatic updates, the customer has a play-by-play of the repair – and they can complete the next task, such as approval or payment, without any back-and-forth over the phone or having to come in person.
Mobile App for 24/7 access. A mobile app can help your technicians perform inspections faster and be able to take pictures/videos right from their device. Mobile apps can also help shop owners check on reporting and dashboards while away from their desks.
Shop dashboard real-time reporting. Reviewing dashboards in real-time allows you to respond to potential bottlenecks or problems that arise throughout the day. For example, you can review your profitability early in the week and determine if you’re on the right path or if you need to take steps such as calling customers for approvals or following up on declined work to generate more repairs.

Tek-Tip: Unbiased review sites like G2 can be helpful when comparing which software is best for you.

Expansion features

One common mistake shop owners make is buying an auto repair shop management software that only meets their current needs. The best auto repair softwares grow with your business and can integrate with other products.

Integrations. Each auto repair shop is unique and has different needs. In addition, each shop will grow and have new emerging needs down the road. Purchase an auto repair shop software that meets your current needs and can integrate with other features you will need later on. Ask fellow shop owners which integrations they find helpful and learn from their success.
Multi-Location. If you are a shop owner with a vision to expand into multiple locations, make sure your auto repair software can handle the task. Tekmetric offers multi-shop management where you can view all of your reports in one place and streamline your workflow across locations.
New Services and Products. Do you envision your shop offering tires or other products in the future? Not all auto repair softwares are built equal, so make sure your software is up the task.

What is the best auto repair shop software?

The best automotive repair shop software for you is one that allows you to run your business smoothly while also supporting security, convenience and transparency between you and your customers. When your software supports these areas, you will be better poised to streamline your shop’s processes and create a better customer experience – ultimately driving your bottom line.

Choosing a software is a personal decision based on your specific business strategy, budget, customers and team. Fortunately, many softwares have advanced features that can be customized to your goals and needs. These advanced features come at a price and each software has differing pricing plans. Make sure your research includes pricing and what the ROI will be for your shop.

Final Thoughts

When researching the right shop management solution for your shop, look for the right features to meet your needs and workflow. Another expert tip is to utilize unbiased review platforms like G2 to discern which software is best for you. Lastly, network and connect with fellow shop owners and see what they recommend.

Shop Management

Thought Leadership

How to Choose the Best Auto Repair Shop Software

October 15, 2024

Read time: 8 min

In an era where digital solutions are rapidly transforming industries, the auto repair space is no exception. Fortunately, in addition to increasing efficiency and streamlining customer service, this growing reliance on digital systems also offers an opportunity to enhance transparency. Transparency is essential to building trust and empowering vehicle owners with the knowledge they need to make informed decisions regarding repairs. When leveraged correctly, digital solutions can bridge the gap between auto repair shops and customers, creating opportunities for transparency from the moment the customer brings the vehicle to your shop to the final payment and pick-up.

Using Technology to Educate Your Customers

In an industry where trust is paramount, educating your customers is one of the best value-adds you can offer. When done conveniently and thoroughly, education can help the customer better understand their vehicle’s problems, the necessity of the proposed repairs and what additional repairs need immediate attention. This in turn allows them to make the best decision for the health of their vehicle and their safety as the driver.

Digital solutions can play a significant role in educating customers. In conjunction with the technicians who complete the repair, service advisors are in a unique position to educate the customer about their vehicle and repairs. When the service advisor takes the time to clearly share the technician’s diagnosis and proposed repairs, the customer can better understand where their money is going. Digital solutions can help streamline this process, which makes customers more likely to approve repairs – ultimately driving your average repair order. Some digital solutions include:

Digital Vehicle Inspections. Aside from cost, customers care about two things when it comes to repairs: what repair is needed to get the car back on the road, and how long it will take. DVIs fulfill both needs – and they provide the information in a digital format the customer can easily access and understand. With the right mix of photos and videos sent to the customer, vehicle owners can see the healthy and unhealthy parts of their vehicle. By using DVIs as a tool to educate your customers clearly and conveniently, you can foster a relationship based in trust and transparency from the beginning.
MotoVisuals. Tekmetric’s MotoVisuals integration makes explaining tricky car problems easy. MotoVisuals offers a wide selection of simple-to-follow animated videos about general vehicle repairs to accompany your DVI. By sharing a MotoVisuals video with the vehicle owner, you can leverage top-notch visuals to effortlessly explain repairs without confusing tech jargon. This can help make it an easy “yes” for the vehicle owner when it comes to approving repairs.

Building Trust by Meeting Customers Where They Are

A big part of establishing transparency in your shop is creating convenience for your customers. Through convenient digital tools, you can share information with customers easily and clearly in a format they can access anytime, anywhere. For example, by facilitating a convenient, two-way digital conversation, you can share repair updates and answer questions all through a simple text. You can even share photos and videos to further illustrate your recommendations. When customers can text you and get immediate responses, they can rest assured that your shop will meet their needs in an efficient manner.

At Tekmetric, two-way texting and text-to-pay both build on convenience through transparent communication, from repair questions to financial needs and payment options:

Two-way texting. Two-way texting allows for open communication between your shop and the customer in a format that is accessible anytime, from anywhere. Nearly all parts of the repair process can be completed via text, from sharing DVIs to gaining customer approvals. Customers can view images of their car and ask questions, and the service advisor can respond with clear explanations or even share videos through MotoVisuals. This also creates a simple, transparent record of the repair process, including time and date stamps, whether a customer viewed the message and more.
Text-to-pay. Vehicle repairs are often one of the most expensive purchases a customer can make. Therefore, it’s important to offer financial options that are easy to access, so they can easily review the invoice and submit payment. Text-to-pay provides the tools shop owners need to offer a seamless, convenient payment experience for customers, while keeping data secure and fully integrated into the Tekmetric system.

Establishing Transparency Through Secure Digital Payment Options

Transparency is critical from start to finish in the auto repair process. You work hard to establish and build trust with the vehicle owner throughout the repair – so it’s crucial to maintain the same level of transparency at the final touchpoint: the payment. After the repair, you should offer a secure form of payment your customer will be able to review, clearly understand and complete in a format that is easiest for them.

Buy Now, Pay Later. When it comes to finances, most repairs are surprise purchases for vehicle owners. Even with a budget, there is no way a customer can anticipate the exact cost of the necessary repair ahead of time. By offering payment installment options through Buy Now, Pay Later, shop owners can demonstrate transparency about the total cost of the repairs while providing options for financing so the customer can complete the repair while adhering to their budget.
Integrated Payments. Shops run more efficiently with integrated payments due to a visible, centralized location. Integrated payments allow customers to pay without being at the shop or needing a physical credit card. Within one click, the customer can pay, streamlining the final part of the customer experience and maximizing the shop’s workflow through a quick and painless payment process.

Transparency fosters greater trust and loyalty between auto repair shops and vehicle owners. By providing clear and open communication throughout the auto repair process, shops can build stronger relationships, gain new business and increase customer satisfaction. The more transparent you are, the greater the vehicle owner’s trust in your shop. This enhances your reputation and your business performance, leading to more customers, an excellent customer experience and ultimately greater profitability.

Shop Management

Customer Experience

Enhancing Customer Transparency with Digital Solutions

September 30, 2024

Read time: 5 min

Entrepreneurs play a vital role in transforming our lives by disrupting markets and revolutionizing industries. We are thrilled that Sunil Patel, Founder & CEO of Tekmetric is to be recognized as a finalist for the Entrepreneur Of The Year®. 2025 Gulf South program. As the world's most prestigious business award for entrepreneurs, now in its 40th year, Entrepreneur Of The Year is at the forefront of identifying game-changing business leaders. The program has honored the inspirational leadership of such entrepreneurs as Howard Schultz of Starbucks Corporation, Eric Yuan of Zoom, Jodi Berg of Vitamix and Kendra Scott of Kendra Scott LLC.

We're honored to have Sunil recognized among so many other ambitious business leaders in the Gulf South. Learn more about the Entrepreneur Of The Year Gulf South program and follow us along on our journey to the regional awards celebration!

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