What is ASE certification and why is it important for mechanics?

The most respected credential in the field is the [ASE certification](https://ase.com/about-ase/), offered by the National Institute for Automotive Service Excellence.

Save Time With a Modern Auto Repair Receipt System

The article discusses how implementing a modern auto repair receipt system, like Tekmetric, can save time and improve efficiency for automotive shops by streamlining repair order management and enhancing customer experience.

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See how Metro Motor grew their average repair order to $800 across 19 shops with Tekmetric

Under the Lift: Stories from the Automotive Frontier (New Episode)

Thought Leadership

Save Time With a Modern Auto Repair Receipt System

Author

May 22, 2023

Read time: 2 min

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What’s On An Auto Repair Receipt and Why?

Each item included on an auto repair receipt is not just crucial, but required. Auto repair shops are legally required to provide customers with an auto repair receipt, but what are you required, by law, to include on it? An auto repair receipt should have an itemized, legible statement including all diagnostic and repair work completed, including:

A general description of the problem reported by your customer
A diagnosis or identification of the defect or condition
An itemization of parts replaced
A description and accounting of labor
Date of repair
Odometer reading at time of repair
Date vehicle was returned to your customer

Educating yourself on the laws behind auto repair receipts will help keep your shop protected. To easily understand what needs to be included on your shop’s auto repair receipt, we’ve split the elements up into three sections: the header, the customer’s information, and completed work.

1. The Receipt’s Header

Each auto repair receipt will need to include the date the receipt was generated and the identifying receipt number. Service advisors should always include a receipt number on auto repair receipts to help easily sift through any receipt databases established in your shop. Additionally, your company’s information will need to be in the receipt’s header, including your company’s address, phone number, email, and website.

2. The Customer’s Information

Each auto repair receipt will need to include the customer’s information: their name, address, phone number, and their vehicle’s information. Including information such as the license plate number and the year, make, and model of the vehicle will help your service advisors know which receipt corresponds with each customer. If the repair work was assigned through an insurance company, you’ll need to include their insurance provider’s name as well as the claim number.

3. The Completed Work

Along with the above two elements, the repair order portion of the auto repair receipt is essential. The service advisor will include the authorized services completed, including the price of the job, the parts needed for said job, and the total. Once each RO is clearly defined, you can go into the subtotals, tax rate, and the overall total. It’s important to include all costs on your receipt so your customers know what they’re being charged for.

Adding in each of these three sections manually takes time. Like we discussed above, taking about two hours to fill out auto repair receipts will take away time you could be spending with customers. If you want to build better relationships with your customers, modernizing day-to-day processes by switching to a shop management system with a built-in auto repair receipt system is an easy way to get started.

Streamline Your Shop’s Auto Repair Receipt System

Tekmetric makes it easy for service advisors to create, send, and save auto repair receipts. Each job your technician’s finish up—from the estimates to the work-in-progress to the payment collection—will be tracked and stored within Tekmetric.

From there, your service advisors are able to easily see any work that is complete so they can send over the auto repair receipt to the corresponding customer.

All service advisors need to do is open up Tekmetric, navigate to a job that is waiting on payment, open it up, and click “view and share invoice.” In total, your service advisors can generate customers’ receipts in less than 5 clicks.

So your previous manual process that took five minutes to fill out? Cut that down to 10 seconds. Instead of two hours a day spent filling out auto repair receipts, you’re looking at a mere two minutes and fifty seconds.

Everything you’ve already plugged into Tekmetric is already there. The information is pulled from the repair order that the service advisors began building when they greeted the customer and created an estimate.

What Tekmetric Auto Populates On Auto Repair Receipts

Tekmetric not only includes the information above but also generates that information for you into the auto repair receipt.

We’re always looking for ways we can save your shop time. With the Tekmetric’s Shop Management system, you can go beyond auto-generated receipts and speed up how you process payments and use metrics to grow your business.

1. Take Payments Faster

Straight from the invoice, service advisors can select “make payment” and enter the customer’s payment details right then and there, whether the customer is in the shop or talking to you over the phone.

Service advisors also have the option to select “pay the balance in full” or type in a custom amount due if your shop creates a payment plan for a customer.

Tek-Tip: Tekmetric’s Account Receivable Report allows you to easily track partial payments. Straight from the report, you can print and send the new invoice, and payments are automatically updated in the report.

2. Make Paying Even Easier With Tekmerchant Text-to-Pay

If your shop has both a seamless auto repair receipt process and a seamless payment processing solution, your team and customers will thank you. By giving customers more payment options, your shop will become their go-to shop.

All your customers have to do is open the auto repair receipt your shop texted their way and pay the balance due straight from their smartphone. By implementing a text-to-pay system in your shop, you will receive payments faster and reduce the wait time for people to pay.

Give your customers the ability to pay anywhere, anytime and make life easier for everyone.

3. Store and Track All Auto Repair Receipt Information

With Tekmetric, you can store and track all of your shop’s information. Gone are the endless-stacks-of-paper and clunky-filing-cabinet days. Let’s say a customer phones the shop to get clarification on a $13.20 fee.

Your service advisor can pull up the corresponding auto repair receipt by typing the customer’s name to the global search, pulling up the RO number, or typing in the vehicle information. From there, the service advisor can see that the $13.20 fee was for rubber gloves and hazard disposal.

With Tekmetric, any service advisor can quickly find and recall specific details to customers so they know exactly what they’ve paid for and why.

“When I can measure how valuable my business is, I have more opportunities to pass that value on to our customers.” - Andrew Minkler, Bavarian Motor Repairs

Tekmetric not only stores information but also tracks your shop’s key performance metrics. Tekmetric’s real-time reports make it easy for you to track your shop’s profitability, employee performance, inventory, and customer retention.

Here are just a few of the financial reports you can use to grow your business:

End-of-Day: With Tekmetric’s End-of-Day Report, you can see what your metrics look like over a week, a month, year-to-date, or any other time range to find trends and adjust your strategy.
Accounts Receivable: With Tekmetric’s Accounts Receivable Report, you can see all outstanding invoices, manage fleet accounts, and easily track partial payments. If you’re collecting partial payment, you can print and send the new invoice, and payments are automatically updated in the report.
Accounts Payable: With Tekmetric’s Accounts Payable Report, you can see what you owe parts vendors and sublet vendors, and how many days your debt has been outstanding.

Create a Seamless Auto Repair Receipt Process

Simplifying processes saves time. Make the auto repair receipt process easy for your service advisors, customers, and for yourself.

Your service advisors can seamlessly pull up, edit, and monitor customers’ receipts without having to worry about reentering the same information over and over.

Your customers can have peace of mind knowing what their money was spent on, while paying where and how they want to. And you can save time as you build your shop.

Don’t sweat the small stuff. Tekmetric handles those minute details for you so you can swiftly get customers’ back on the road.

👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

If you run an auto repair shop, chances are you have customers that think they know what’s going on with their vehicle as soon as they set foot in your shop. Although customers with preconceived assumptions can be frustrating at times, we have to give drivers credit for doing their research, especially now when we have a wealth of information at our fingertips.

You’re probably thinking to yourself, “Yes, but automotive repair estimates online aren’t always the best source of information.” And you’re right. But let’s think about ourselves for a second. As people who have experienced the world and have naturally developed our own worries, fears, and doubts, we tend to trust our own intuition and symptom-research sometimes more than we trust professionals.

And it’s a well known fact that consumers have a hard time trusting the auto repair industry—or any business that gives customers diagnoses for that matter. Just as people look up their symptoms online, and come to a conclusion on WebMD, they tend to do the same thing when something is wrong with their vehicle.

Whether it’s true or simply a situation where someone is convincing themselves they have said illness, the internet isn’t going anywhere. And let’s face it, we’re all guilty of using the internet for quick and easy answers, which is why it’s important to empathize with customers. Just as they may Google their symptoms, it is likely that they might type into the search bar, “Why is my car making a rattling sound?”

Of course, it is highly possible that the results that populate aren’t necessarily what an auto repair pro would point out to them. But whatever they find online still gives them some peace of mind, knowing they are informed before stepping foot into an auto repair shop that they may or may not trust.

It’s inevitable: people feel more protected if they understand—or even slightly understand—the issue at hand first.

Now, take a step back and think to yourself where your customers are getting their car repair information from. If you answered “auto repair estimate online tools,” you’re exactly right.

Thought Leadership

How to Work with Customers Who Base Expectations On An Auto Repair Estimate Online

February 4, 2023

Read time: 2 min

No matter what your auto repair shop specializes in, chances are you're facing similar challenges.

1.New customers are hard to come by
2.It can be difficult to keep even the most loyal customers coming back
3.Repair work is frequently declined or pushed off

The reality is, people don't want to have to pay for an expensive fix when they don't directly see or understand the value or necessity behind the repair. We've become very used to simple solutions to complex problems, and more often than not customers wish their cars were like that too.

Auto repair shops can also be intimidating: they're loud, usually covered in oil, and they can feel like a trap.

That's why transparency is so critical in the auto repair industry, and why digital vehicle inspections have become such an important tool for shops. Customers want to know that they're only being charged for necessary work, and digital vehicle inspections help your shop show them that.

Digital vehicle inspections are just one aspect of your entire shop's workflow, but are an incredibly powerful foundation that go a long way in making your shop more money.

Thought Leadership

5 Benefits of Digital Vehicle Inspections For Your Shop

March 15, 2024

Read time: 1 min

The automotive industry is one of the largest and most stable sectors in the U.S. economy, and becoming an automotive mechanic offers a rewarding, hands-on career path with plenty of opportunities for advancement.

Whether you're interested in working at local repair shops, car dealerships, or even starting your own garage, this guide will walk you through everything you need to know.

What do mechanics do?

Automotive technicians are responsible for diagnosing, maintaining, and repairing vehicles of all types—from compact cars to light trucks and SUVs. Their work involves inspecting brake systems, replacing worn parts, and performing routine services like oil changes. Many mechanics work in repair shops or at car dealerships, but others prefer to start their own repair shop.

Mechanics work with a variety of tools and diagnostic equipment. They often use computerized systems to identify issues and ensure the car is functioning properly. In today’s rapidly evolving automotive industry, mechanics are expected to stay current with new technologies, especially in hybrid and electric vehicles.

Below, you will find practical steps you can take today to start your path to becoming an auto mechanic.

6 Steps to becoming a car mechanic

Starting a new career path can be challenging, so we outlined 6 practical steps you can take to jump-start your career.

1. Do your homework

Before you start your career, it is wise to consider if this is the right job for you. Will it pay enough to support your needs? Will you be able to keep up with the physical demands of the job? These are just two of the questions you need to ask yourself before moving forward.

How Much Do Automotive Mechanics Make?

According to the U.S. Bureau of Labor Statistics, the average salary for automotive service technicians and mechanics in 2024 was approximately $49,670 per year, or about $23.88 per hour. However, salaries can vary based on several factors such as:

Location: Mechanics in cities or states with a higher cost of living tend to earn more.
Certifications: Holding ASE certifications or specializations can boost income.
Experience: Entry-level technicians typically earn less than seasoned professionals.
Industry: Working at car dealerships or as a mobile mechanic can pay differently than working in a small auto repair shop.

6 steps to becoming a car mechanic.

2. Training and education

Pursuing the right education, certifications, and training programs will set you on the right path to a successful career. Each path has unique benefits but it is best to select the path that will help you achieve your career goals.

Do I need to go to school to become a mechanic?

While formal training is not always required, it is highly recommended. Employers in both independent repair shops and dealerships prefer candidates with a solid educational background and certifications. If you opt not to pursue formal education, you will need to find a personal connection or an apprenticeship program where you can learn while working.

How long will it take to become a mechanic?

The timeline to becoming an auto mechanic depends on the education path you choose. In total, it may take anywhere from 6 months to 4 years to become job-ready, depending on the path and certifications you pursue. Here are the most common routes:

High School Diploma or GED: Most mechanic jobs require at least a high school diploma or equivalent.
Vocational Schools or Trade Schools: These typically offer certificate programs lasting 6 months to 1 year, giving students a fast track into entry-level roles.
Community College or Associate Degree: Completing an associate degree in an automotive technology program usually takes about 2 years and provides a deeper understanding of vehicle systems.
Apprenticeships: These allow students to earn while they learn and may last 2 to 4 years.
On-the-Job Training: Some auto mechanics begin their careers with no formal education and learn through hands-on experience at a repair shop or dealership.

3. Complete certifications

The most respected credential in the field is the ASE certification, offered by the National Institute for Automotive Service Excellence. Mechanics can earn ASE certification in areas such as engine repair, brake systems, electrical systems, automatic transmission, and heating/air conditioning.

To become ASE certified, you’ll need at least two years of work experience or a combination of formal training and on-the-job training. You’ll also need to pass one or more certification exams. Mechanics who pass tests in all major areas and have the required work experience can earn the title of Master Technician.

Being ASE certified shows employers and customers that you're a professional who meets industry standards. Many employers pay higher wages to certified auto mechanics, and some dealerships require ASE credentials for certain positions.

4. Prepare for your interview

Finding the right shop to start your career at can be a daunting task. It is often easiest to start at an express shop so you can get your feet wet before pursuing your career goals. Once you have applied to a shop, it is time to start preparing for the interview.

Mechanic Job Interview Questions

Whether you're aiming for a position at a dealership or local garage, be prepared for a formal interview. Here are common questions you may encounter:

Tell me about yourself and your experience as an automotive technician.
Why do you want to work for our company/shop?
How do you stay up to date with new automotive technologies and repair techniques?
What certifications do you currently hold (ASE, manufacturer-specific, etc.)?
Are you comfortable working weekends, evenings, or overtime if needed?

When answering, emphasize your hands-on training, work experience, and your commitment to continuous improvement. Don’t forget to highlight soft skills like teamwork, communication, and adaptability.

5. Utilize modern tools

The modern repair shop has embraced new technology to help improve efficiencies and revenue. Strive to have a solid understanding of modern diagnostic tools, apps, and software so you can hit the ground running. Another way to stand out to your future employer is to already have experience with their shop management system, so they don’t have to train you as much.

6. Get your hands dirty

Let the fun begin! Once you have landed your first job, learn to fail fast and ask questions as you meet more experienced technicians. Ask yourself each week if you are enjoying your job and if you think this is still the right career path for you. Don’t forget to make connections in the industry to boost your network and career path.

Final Thoughts

A career as an auto technician is more than just a job—it’s a skilled trade that keeps America moving. Whether you're working on a simple oil change or a complex engine repair, you'll be solving real-world problems and helping people stay safe on the road. With growing demand for mechanics who can service modern vehicles equipped with sophisticated electronic systems, the field is only becoming more essential.