Repair Order Workflow Overview for Service Writers – Tekmetric
The Tekmetric Repair Order Workflow Overview for Service Writers provides a detailed video-guided process covering customer write-up, performing digital vehicle inspections, ordering parts for approved work, completing the repair work, and checking out the customer to efficiently manage repair orders.
The videos below are will go over the repair order journey, from writing up your customer, to closing out the repair order.
Topics Covered:
- Writing Up the Customer
- Performing the Digital Vehicle Inspection
- Ordering Parts for Approved Work
- Performing the Work
- Checking Out the Customer
Writing Up the Customer:
Write Up Your Customer - YouTube
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Write Up Your Customer Tekmetric
Tekmetric4.57K subscribers
Performing the Digital Vehicle Inspection:
Performing a Digital Vehicle Inspection - YouTube
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Performing a Digital Vehicle Inspection Tekmetric
Tekmetric4.57K subscribers
Ordering Parts for Approved Work:
Ordering Parts for the Estimate - YouTube
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Ordering Parts for the Estimate Tekmetric
Tekmetric4.57K subscribers
Performing Work on the Vehicle:
Performing Work on the Vehicle - YouTube
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Performing Work on the Vehicle Tekmetric
Tekmetric4.57K subscribers
Check Out the Customer:
Checking Out Your Customer - YouTube
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Checking Out Your Customer Tekmetric
Tekmetric4.57K subscribers
Tip:
We recommend requiring employees to enter the vehicle odometer information on the repair order. Your customer will be able to find it easily on their invoice, or if they call in the future asking when and what mileage work was done. Odometer measurements are also required to track warranty parts and their failures. Similarly, it’ll be needed tracking certain services based on mileage recommendations or promoting reminders.
Also, having the odometer information is beneficial for your customers if they ever want to sell their vehicle and show the potential buyer accurate repair information of what service(s) were done, when and what mileage.
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