Mike and Beth Wiggs Take Their Shop From $500K to $1.7M in 4 Years
Mike and Beth Wiggs transformed their auto repair business from under $500K to $1.7 million in annual revenue within four years by replacing inefficient manual processes with the scalable, integrated Tekmetric software, which streamlined operations, improved parts and labor tracking, and enabled consistent monthly revenues of $100,000.
About Mike Wiggs Auto & Fleet Service
Founded in 2015 by Mike and Beth Wiggs, Mike Wiggs Auto & Fleet Service began as a typical automotive repair shop, relying on handwritten tickets and manual QuickBooks entries. This process was time-consuming, error-prone, and inefficient for tracking parts, labor, or vehicle history.
"Initially, we were just running handwritten tickets... Everything had to be typed in after it had been handwritten. Looking back, it was just crazy."
The Challenge
As the business grew, it became clear that their existing system was not scalable. Invoicing was manual, and tracking customer history was nearly impossible. Attempts to use other software solutions fell short. The need for a more efficient, scalable system became apparent, especially after hearing about other shops' successes. A pivotal moment came when a friend asked if they had reached $100K in monthly revenue—a figure they hadn't considered possible.
“Before Tekmetric, we couldn't even imagine doing numbers like $100,000 a month. I remember getting so angry thinking, ‘Nobody does that in a month.'” – Beth W.
The limitations of their previous systems kept them from reaching their full potential.
Discovering Tekmetric
Everything changed when Mike and Beth discovered Tekmetric in late 2019. Tekmetric offered the integration and scalability they needed, along with a simple user interface. At that time, their annual revenue was just under $500K.
“Mike and I were both absolutely blown away at all of the features. It brought organization to everything in our shop. Managing operations, tracking parts, viewing vehicle history...everything has become easier.” – Beth W.
Results Matter – Impactful Transformation
Since implementing Tekmetric, Mike Wiggs Auto & Fleet Service has seen significant improvements:
- Revenue Growth: Monthly revenue of $100,000 became routine, and the shop is now on track for $1.7 million in annual revenue.
- Operational Efficiency: Tekmetric streamlined daily operations, from managing customer data to quickly creating repair orders with Smart Jobs. “It saves at least a minute or so every time, and those gains made in the margins add up,” Beth shared.
- Enhanced Customer Experience: The team can now provide exceptional service based on accurate and timely information, reflected in their 4.8-star Google rating.
What sets Tekmetric apart is its ability to grow with its users and its responsiveness to customer feedback.
"The responsiveness of the company... that is a game changer," Beth emphasized.
Conclusion
For Mike Wiggs Auto & Fleet Service, Tekmetric was the key to turning chaos into control. The software provided the tools needed to operate efficiently and effectively, helping them exceed their goals.
“Tekmetric is a game changer for us. I highly recommend.” – Beth W.
With Tekmetric, Mike and Beth have shown that with the right system, there are no limits to what a shop can achieve.