Tekmetric

How Tekmetric Transformed Mission Auto KC: From $40K to $90K Monthly Revenue

After switching to Tekmetric in July 2021, Mission Auto KC transformed from an outdated, manual operation struggling with customer service and stagnant revenue of $40K–$50K monthly to a streamlined, data-driven shop that doubled its monthly revenue to $90K, increased gross profit by 20%, and gained real-time financial visibility and improved customer engagement.

In 2020, Jeremy and Holly Hansen purchased Mission Auto KC, an old-school shop with outdated systems, manual processes, and limited visibility into key business metrics. They struggled to deliver the level of customer service they envisioned and faced operational challenges from day one.

After researching various shop management systems, Holly switched to Tekmetric in July 2021. The impact was immediate and transformative.

Challenge

Before Tekmetric, Mission Auto KC relied on outdated methods such as pen-and-paper invoicing, limited reporting, and inefficient customer communication. This resulted in:

  • Slow invoicing and difficulty tracking finances
  • Inconsistent customer updates, causing frustration and lost business
  • Limited reporting capabilities, making it hard to identify areas for growth
  • Revenue stagnation, with monthly sales hovering around $40,000 to $50,000

Solution

Holly chose Tekmetric for its real-time shop insights, streamlined operations, and improved customer engagement. With Tekmetric, Mission Auto KC automated processes, improved financial tracking, and provided customers with a transparent repair experience, all of which were essential to driving growth.

Results

Revenue Growth: Doubling Monthly Sales

With Tekmetric optimizing operations, Mission Auto KC doubled its monthly revenue from $40,000–$50,000 to $90,000. Streamlined workflows, improved job tracking, and faster repair approvals increased productivity and allowed more jobs per day. These improvements also led to a 20% increase in gross profit due to better pricing accuracy and operational efficiency.

“Our typical [revenue before Tekmetric] was $40,000 to $50,000. Then $90,000 became our norm right away. So the top number did double.”

Data-Driven Financial Management

Automated reporting and real-time financial tracking gave Holly complete visibility into the shop’s performance, allowing for daily revenue tracking, expense management, and more accurate accounting.

“QuickBooks is what I use for our accounting, and it’s up to date every day because I come in the following morning, enter my end-of-day report, enter all my expenses, and I know where I'm at.”

Faster Turnaround and Improved Customer Experience

Tekmetric’s text and photo-sharing features enabled faster, clearer communication with customers, improving trust and increasing repeat business. Customers could see photos of repairs in progress, eliminating doubts and streamlining approvals.

“Customers love it. They love transparency. I'm not just saying your filter is dirty—you see a picture of your filter.”

What’s Next

Mission Auto KC is setting ambitious goals for the future, including expanding their team, increasing efficiency, and strengthening customer relationships to reach $2 million in annual revenue. By prioritizing transparency, quality work, and trust, they are building a loyal customer base and positioning themselves for long-term success and continued expansion.