How Rush Automotive Accelerated Their Growth with Tekmetric

In the highly competitive automotive repair industry, building a successful auto repair business requires efficiency, adaptability, and determination. As the industry continues to grow, it brings a new advantage with cutting-edge technology.

Building a Growth-Oriented Business

Joe Rush’s auto repair experience began as a teenager in Austin, Texas, working as a lot porter. After nearly two decades in the industry, he opened his own shop: Rush Automotive. Over 12 years, the business grew from three to 48 employees across five locations. As the company expanded, Joe realized he was outgrowing his previous shop management system. After searching for a new solution, he discovered Tekmetric and was impressed by its fluidity compared to server-based systems. He decided to transition to the cloud-based, all-in-one software.

For Joe, the investment paid off. Tekmetric transformed shop management with real-time data analysis and productivity tools, making it easier to offer a seamless, modern customer experience.

“Everything came down to my realization that Tekmetric is better than everything else I had used before. I feel like I finally have a shop management system that’s on the same level as my service.”

Seamless Coordination and Immediate Savings

The impact of Tekmetric was immediate. In the first month, with Tekmetric operating across all five locations, Joe saw revenue increase by $9,000 overall—about $1,800 per location. This success was driven by features such as real-time reporting, streamlined operations, and effective billing adjustments.

Tekmetric’s real-time reporting provided updated data for Joe to review anytime. The Multi-Shop feature allowed him to understand what was happening in real-time at any location, enabling strategic business decisions and customer support from anywhere. Joe set up a mobile office in his truck, using a tablet and phone to view data and make calls as needed.

“As an owner, I like the ability to look at the entire organization. What I really enjoy about Tekmetric is the fluidity of being able to log on, go to reports, and have all five locations reported together, in real-time. I can even make changes with the press of a button, and they are reflected across the company.”

Tekmetric also offered features that transformed daily operations. Joe and his team could manage appointments, streamline workflows, and track inventory. By monitoring parts through Tekmetric, Joe realized significant cost savings.

“I have thousands of dollars of inventory on my shelf. With Tekmetric, I’m able to pull reports on my inventory at each shop. Then, I can easily make adjustments by reducing or cleaning up the parts I have to save on costs.”

A Paradigm Shift in Customer Support

Tekmetric empowered Joe to coordinate the repair process and manage customer needs efficiently, even while on the road. Through intuitive features and accessibility, he could oversee every aspect of the repair process, from diagnosis to completion.

In one example, Joe received a call from a customer while at the airport. Using Tekmetric’s mobile app, he coordinated vehicle pickup, initiated the repair process, and secured approvals—all before his flight departed.

“This would never have happened before. She would have had to wait for me to land, then get somewhere to remote into the old system.”

Streamlined Efficiency for a Multi-Shop Organization

Joe's experience with Tekmetric highlights the transformative power of an effective shop management system for multi-location businesses. From providing exceptional customer support remotely to streamlining operations and unlocking new levels of efficiency, Tekmetric revolutionized how Joe operates his business.

The system's robust features and intuitive interface empowered Joe and his team to manage operations more effectively, from scheduling and inventory management to invoicing and reporting.

The result is a well-orchestrated and synchronized network of shops, delivering consistent, quality service to customers. With Tekmetric as the backbone of operations, Joe gained the tools and insights needed to optimize performance, identify areas of improvement, and drive growth.

“Tekmetric saves you in ways you couldn’t even imagine. You can’t afford not to have it.”