How Main Street Auto Scaled to 100+ Locations Without Losing Local Identity
Main Street Auto successfully expanded from 6 to over 115 locations by late 2025 by acquiring local shops and preserving their unique identities while implementing Tekmetric’s flexible, cloud-based auto repair platform to unify operations, enhance workflows, enable local customization, and provide corporate leaders with real-time, customizable data and reporting across diverse shop formats.
Overview
Main Street Auto, a network of community-focused automotive shops, expanded from 6 locations in 2022 to over 115 by late 2025 under Northern Rock's ownership. Their approach centers on acquiring trusted neighborhood shops and preserving their unique qualities, while supporting them with scalable systems.
They chose Tekmetric as their platform to enable this growth.
“Tekmetric has built an auto repair platform that anyone can use, whether you’re running a single location or managing a multi-store operation, and it comes packed with features and flexibility.” — Austin Reid, Director of Systems, Main Street Auto
The Challenge
By mid-2023, Main Street Auto had 41 locations, but their existing shop management system was outdated and server-based. This made it difficult to unify operations, standardize reporting, and deliver a consistent guest experience. They needed:
- A modern, cloud-based platform adaptable to different shop formats
- Freedom for shops to operate locally with network-wide visibility
- Flexible reporting and integration for unified financial and operational data
- A technology partner who understood both independent and multi-location shop needs
The Solution
Main Street Auto selected Tekmetric in June 2023 for its intuitive design, robust features, and enterprise readiness.
Benefits:
- Service advisors and technicians use a modern, easy-to-learn interface that improves workflows and customer communication.
- Local managers can tailor services to their market while maintaining process alignment.
- Corporate leaders have real-time data, custom financial reports, and API-driven insights across all locations.
“Tekmetric gives us the freedom to make the platform whatever we need it to be. That flexibility is important to us because we operate general repair, tire, express, and heavy-duty shops.” — Austin Reid
The Results
Tekmetric is now the central platform for over 100 Main Street Auto locations, supporting various shop types. It enables consistent operations while allowing each shop autonomy to serve its community.
“Tekmetric makes it simple to present everything to the customer in a transparent, easy-to-understand way. That combination of ease of use and trust really improves ticket development and boosts ARO.” — Austin Reid
What’s Next
Main Street Auto continues to grow, onboarding new shops and refining its multi-shop operator playbook. With Tekmetric, each new location joins a platform that supports both community-driven service and centralized control.
The team plans to transition from Shopgenie to Tekmetric Marketing, aiming to unify customer engagement and shop operations in one platform.
“Tekmetric understands the magnitude at which we’re growing, and I’m 100% confident they will help us keep scaling rapidly.” — Austin Reid
- Year Established: 2021
- Using Tekmetric Since: 2023
- Number of Shops: 115
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