G2 Selects Tekmetric Auto Repair Shop Management System as Industry Leader in Winter 2023 Report

We can't deny it, we're customer obsessed. That's why we went out of our way to visit shop owners who rely on Tekmetric every day! And part of why we're so customer-obsessed is because of how much our customers love Tekmetric, and its ability to empower shops.

That's why we’re celebrating another season as the leaders in the industry for shop management software!

Once again, for the third time in a row this year, G2 users have chosen Tekmetric as the leading solution for managing and revolutionizing their independent auto repair shop.

Tekmetric Chosen as the Clear Industry Leader

For their latest round of awards, Tekmetric was chosen as a clear industry leader for auto shop management software for the third time this year.

We've said it before, and we'll say it again, this is all because of shops like yours!

All the amazing independent shops that do great work every day with Tekmetric, the shops that keep people's vehicles safe and reliable. The heroes that get their customers back on the road every single day!

We were just chosen because you all love us so much!

There’s Always More to Come!

Thank you! Thank you for partnering with us, and thank you for helping us create the best possible solution for running an independent auto repair shop!

We're excited to be awarded and regarded so highly, and we strive to keep that level of excellence and support at every step in your shop.

Tekmetric is always being updated, and we’ll never stop working with and supporting shops to help them run efficiently and with fewer headaches, so you can focus on doing what you love!

👉 Ready to grow your automotive business? Book a personalized Tekmetric Demo Here

FAQ

Let’s start off by laying down the foundational launching points for starting your original shop: you found your niche, you got the right advice, you started with the right branding, and you impressed your customers by providing exceptional customer service. But there are four key factors that become extremely important as you go from being a single shop owner to a multi-shop owner.

You’ll want to:

1. 1.Stay organized as you scale
2. 2.Create consistency across your locations
3. 3.Test the performance of each of your locations
4. 4.Leverage an automotive repair software that will support your team as you grow across multiple locations

To select the management tools that will catapult your multi-shop owner journey, you’ll first need to weigh the pros and cons of each of your shop’s processes and procedures.

From there, you can find a system that will uphold and scale the processes that made your shop so successful in the first place, but now across multiple locations. Later in this article, we’ll specifically dive into automotive repair software like Tekmetric and discuss how it supports you, your team, and your customers as you go from a single shop owner to a multi-shop mastermind.

Here’s how to choose an automotive repair software that makes it possible to grow and easily manage multiple shops.

Scaling with People

Let’s look at each component.

The Right People

First, you have to have the team that serves your company the best.

At Tekmetric, we learned this the hard way. We had a phenomenal idea — but our first team wasn’t comprised of exactly all the people we needed.

And that meant we failed in the first round. It was disappointing, but we learned a valuable lesson, and the next round, we hired people based on the talents we knew we needed. It was the right move, and it set us in the right direction toward success. In fact, many of the team members from this second group are still with us today.

Tekmetric’s People Today: The Best Support in the Industry

Today, Tekmetric has a growing team of people working in various departments, such as customer support, sales, product development, and human resources.

Walk into our Houston headquarters, and you’ll see people from all backgrounds catching up on their week, discussing the next product update, or talking about the future of our company over a cup of coffee.

A large portion of our team works remotely. We have employees across the United States, including:

• ​Cleveland, OH
• ​Washington, DC
• ​Denver, CO
• ​San Diego, CA

But no matter where our team members are, one of the big things they have in common is that they’re passionate about providing Tekmetric’s customers with the best experience and support possible.

Our support team in particular is easy to get in touch with.

Customers don’t have to spend hours listening to annoying “waiting” music on the phone or anxiously sitting in front of their computers for a response to a support ticket.

The Tekmetric support team acts to get questions answered quickly and any issues resolved fast.

After all, auto tech software needs to move at the pace of the auto repair industry—fast—and support is an important part of that process.

Scaling with Direction

You also have to know the direction you’re going.

Having the idea is great; getting it right as you grow is vital. You may not have the details fully fleshed out, but you must know what you want to do and the tools you need to get there.

I’ve always said, if you have a goal in mind, and you don’t know how to get there, then you’re doing something right.

If you do know how to get there, you’re not thinking big enough. Think long and hard about what you want your business to look like.

Once you figure out those initial steps and orient yourself in the right direction, you can think ahead to challenges like growing and scaling.

Tekmetric’s Direction Today: Driving the Auto Repair Industry Into the Future

The Tekmetric team keeps a close eye on what’s happening in the auto repair industry so that we can stay one step ahead when it comes to driving the auto repair industry into the future.

For example, Tekmetric listened to its customers’ desires for a true two-way texting feature, which enables shops and their customers to communicate more seamlessly than ever before.

Tekmetric also frequently adds to its list of integrations with industry-leading tools so that shop owners can set up workflows that work best for them.

And Tekmetric listens to what shop owners, technicians, and service advisors are saying, taking their feedback and suggestions into account.

We know that we cannot do this on our own, and respect the contributions of people throughout the industry.

Top Mechanic Job Interview Questions

While every auto repair shop differs in how they run their job interview process, these are some of the most common questions you can expect. Ranging from technical questions to customer service, be prepared to answer these common questions before your next interview.

General Interview Questions for Car Mechanics

• ​Tell me about yourself and your experience as an automotive technician.
• ​Why do you want to work for our company/shop?
• ​How do you stay up to date with new automotive technologies and repair techniques?
• ​What certifications do you currently hold (ASE, manufacturer-specific, etc.)?
• ​Are you comfortable working weekends, evenings, or overtime if needed?

Technical Interview Questions for Mechanics

• ​Which repairs are you best at?
• ​How much would you estimate your tool inventory to be worth?
• ​What steps do you take when diagnosing a check engine light?
• ​What tools and diagnostic equipment are you most familiar with?
• ​Have you worked with hybrid or electric vehicles?
• ​Do you believe in factory recommended vehicle maintenance intervals?
• ​How comfortable are you with OEM scan/diagnostic tools?

Experience & Situational Questions for Mechanics

• ​Can you describe a time when you had to work under a tight deadline?
• ​How do you deal with angry customers?
• ​How do you prioritize tasks when you have multiple vehicles to work on?
• ​What would you do if you made a mistake on a repair? How do you handle accountability?
• ​What do you do if you encounter a vehicle with an issue you've never seen before?

Additional Questions to Expect

• ​Are you comfortable serving those in need once a month?
• ​Are you comfortable doing a DVI on the majority of vehicles you touch?
• ​How do you handle a high-pressure environment when the shop is busy?
• ​How do you handle a situation where you're unsure about how to fix a problem?
• ​Tell me about a time you went above and beyond for a customer?

Top Interview Questions for Service Advisors

While the interview questions for service advisors will be similar to mechanics, there will be small differences. Typically, service advisors will be more customer facing and shops will tailor their questions to focus more on customer service and communication style.

General Interview Questions for Service Advisors

• ​Are you comfortable selling repair services?
• ​Are you comfortable working on a commission based salary structure?
• ​Who do you believe has the best after market products?
• ​Which shop management software is your favorite?
• ​How do you deal with a customer saying that you are more expensive than their last shop?
• ​How do you win back angry customers?
• ​How do you handle over the phone quotes?

Technical Interview Questions for Service Advisors

• ​What are your greatest strengths as a service advisor?
• ​Who do you trust for moving electrical parts?
• ​How do you handle working in a fast-paced environment?
• ​Are you comfortable meeting sales goals and upselling services?
• ​How do you stay up to date with new automotive technology and service trends?
• ​How do you handle stress during busy hours?

Experience & Situational Questions for Service Advisors

• ​How do you explain complex vehicle repairs to a customer who doesn’t understand cars?
• ​What steps do you take to build trust with customers?
• ​Have you ever had to deal with a miscommunication between a technician and a customer? How did you resolve it?
• ​Can you describe a time when you turned a dissatisfied customer into a repeat customer?
• ​How do you handle multiple customers needing assistance at the same time?

Additional Questions to Expect

• ​How do you explain the importance of routine maintenance to a customer?
• ​What experience do you have with automotive service software or point-of-sale systems?
• ​How do you prioritize repair orders and schedule work efficiently?
• ​How do you explain repair estimates to customers?
• ​How would you respond to 1-star reviews?

Job Interview Tips for Mechanics

• ​Research: Not all shops are created equal so make sure to research before applying to make sure they are a good fit. You can also look at online reviews to see what their customers are saying.
• ​Preparation: Use the commonly used questions above to help you prepare for the interview. Practice how you would answer each question and ways you can present yourself well.
• ​Attire: You have 7 seconds to make your first impression and attire is a big part of that. Dress to showcase your professionalism and experience.
• ​Highlight your experience/certifications: Showcasing your certifications and experience can go a long way to in making sure you land the job.
• ​Ask thoughtful questions: Some interviewers will allow you to ask questions during the conversation. Make sure you have a few questions to ask that help you learn more about the shop.
• ​Follow up: if you haven’t heard back from the shop and you are still interested, give them a call and remind them of your interest in the position.

Final Thoughts

Interviews are challenging in any industry but mechanic interviews can be even more challenging with the shortage of talent available. This guide will help you either prepare for your next interview or provide you with common questions to ask your next hire. Lastly, always hire for culture fit and talent second. Culture problems are a lot harder to correct than technical car knowledge.