From Outdated to Optimized: How TL Auto Repair Scaled with Smarter Operations | Tekmetric
After purchasing TL Auto Repair in 2020, Jim Kellas transformed the shop’s outdated and inefficient systems by switching to Tekmetric, which provided seamless integrations, reliable browser-based software, and customer-focused features like financing options and digital communications, resulting in streamlined operations, over $2 million in revenue, reduced overhead, and an enhanced customer experience.
In late 2020, Jim Kellas bought TL Auto Repair in Union City, California. The location was strong, but the shop’s systems were holding it back—outdated software, lack of key integrations, and inefficient processes all contributed to a poor customer experience.
Determined to find a solution, Jim explored various shop management systems before switching to Tekmetric. After making the switch, the impact was transformative for TL Auto Repair.
“Stop looking at the other ones. You're done searching.”
Challenge
Before switching systems, TL Auto Repair faced:
- Frequent software downtime disrupting operations
- Lack of integrations with key tools, creating manual work
- Limited visibility into performance metrics
Solution
After exploring several options, Jim chose Tekmetric for its seamless integrations, reliable performance, and features that made it easier to connect with customers. With Tekmetric, TL Auto Repair streamlined operations, improved communication, and set the foundation for future growth.
Results
Streamlined Operations That Drive Revenue
Integrations with tools like Affirm through Tekmetric’s Payments and adding Marketing solutions helped TL Auto Repair simplify workflows and boost sales. Offering financing made higher-ticket repairs more accessible for customers, leading to over $2 million in revenue.
“I was able to integrate with so many other programs. I'm able to know revenue-wise it's been a boom because I'm able to tie everything together.”
More Efficiency, Less Overhead
Running on a reliable, browser-based system saved time and cut hardware costs. Staff work faster, from anywhere, using devices like Chromebooks.
"The time savings have been substantial, allowing for increased efficiency"
A Better Experience for Every Customer
Text message updates, digital vehicle inspections, and contactless invoicing and payments create a more transparent and convenient experience for their customers. This has earned them trust, repeat business, and a 4.7-star rating on Google.
"Customers love getting text message updates, online inspection reports, and the option for contactless service - it keeps them coming back."
What’s Next
With a proven model and the right technology support in place, Jim plans to expand and is in the process of acquiring new shops. He is applying the same focus on operational efficiency and customer experience that turned TL Auto Repair into a thriving business.