Find Reliable Automotive Repair Shop Software That Shops Trust

We understand that searching for a new shop management system can be overwhelming due to the abundance of options and features to consider. The key question is often: "Can this tool do what I need it to?"

To make the process easier, it's helpful to seek information from people who use these tools daily—shop owners, general managers, service advisors, and technicians. While word of mouth and in-person conversations at industry events are valuable, there are also many online resources available, such as reviews, user groups, and case studies.

Finding the Best Online Shop Management Software Reviews

The internet offers a wealth of information, but knowing where to look is important. Here are some top sources for reviews:

G2 Reviews

• ​G2 is a resource for business owners, managers, and workers to share their experiences with different tools and platforms.
• ​Users can write reviews, which contribute to an overall score for each platform, providing buyers with insights from actual users.
• ​G2 reviews often include detailed feedback and context about the reviewer's role and business.

Google Reviews

• ​Google is a common source for business reviews, including shop management systems.
• ​By searching a company's name, you can view its business profile and overall rating.
• ​Google reviews are easy to find but may lack depth and context compared to specialized review sites.

Company Case Studies

• ​Software companies often publish customer case studies detailing how their customers benefit from their systems.
• ​Case studies are based on interviews and provide in-depth information, helping you identify shops with similar challenges.

What to Look For in Automotive Repair Shop Software Reviews

When reading reviews, consider the following:

• ​Desired features: Look for mentions of specific features to gauge system quality.
• ​Reviewer tenure: Longer tenure usually means a better understanding of pros and cons.
• ​Reviewer's job title: Different roles (shop owner, service advisor, technician) offer different perspectives.
• ​Likes and dislikes: Pay attention to both positive and negative feedback.
• ​Ease of transition: Smooth onboarding is important for quick and efficient setup.

There are also specific phrases to look for, depending on your priorities in a shop management system.

Next Steps for Finding the Right Shop Management System

After reading multiple reviews, you may want more information before scheduling a demo. Consider these sources:

• ​Reach out to reviewers directly
• ​Ask your existing network
• ​Join coaching groups
• ​Read industry publications
• ​Follow shop management systems on social media

Protip: Look for user groups. For example, the Tekmetric User Group on Facebook is a resource for current users to provide feedback, ask questions, and network. It also offers insights on new releases and updates.

Questions to Ask When Searching For Automotive Repair Shop Software

When you're ready to schedule a demo, consider asking these questions:

• ​Who makes up your leadership team—any former shop owners?
• ​What specific features do you have to help me boost my shop’s profitability?
• ​What specific features do you have to make my team’s operations smoother?
• ​Do you offer email and text notifications as part of your communication tools?
• ​How can I best save time at my shop by using your shop management system?

During the demo, take notes and ask follow-up questions. If possible, schedule a second demo with your service advisors and technicians.

Find the Right Shop Software For You and Your Team

Tekmetric is a cloud-based shop management system designed for auto repair professionals. Gather your questions and meet with a Shop Advisor to learn more about Tekmetric.