Tekmetric

Customer Communication and Two-Way Texting

Tekmetric’s built-in two-way texting feature centralizes all customer communications—including messages, photos, and approvals—within the same platform used to manage shop operations, enabling real-time updates, faster approvals, consistent service across multiple locations, and enhanced customer satisfaction through streamlined, unified communication and integrated marketing tools.

Engage Customers, Build Loyalty

With Tekmetric’s built-in two-way texting, every message, photo, and approval happens instantly, right from the same platform you already use to run your shop. This enables clear communication, faster approvals, and happier customers—all from one number.

Real-Time Communication

Keep customers in the loop throughout the repair process without having to chase them. Tekmetric Two-Way Texting handles everything—from updates to approvals—instantly.

  • Send photos, videos, and repair updates with ease
  • Get quick approvals so bays stay full
  • Provide immediate answers when customers reach out

Everything in One Place

No more juggling phones or apps. Tekmetric keeps all customer communication—texts, emails, and more—tied to their profile so nothing slips through the cracks.

  • Centralize all conversations with a single number
  • Keep full communication history alongside repair orders (ROs)
  • Unified text inbox so no messages get missed

Scales With Your Shop

Whether you have one shop or many, Tekmetric makes customer communication consistent.

  • Text from the same platform you use to manage work
  • Ensure every customer gets the same great service
  • Built to keep pace as your business grows

Deep Dive into Tekmetric Marketing Features

  • Online Booking
  • Automated Reminders
  • Scheduled Campaigns
  • Websites

Two Way Texting FAQs

With Tekmetric, can shops send text messages to customers?

How does Tekmetric help shops stay in touch with customers after service?

Will I have to switch my phone number to use two-way texting?

Why do shops and customers love two-way texting?

How do Tekmetric’s communication features improve customer satisfaction?

Faster Approvals, Stronger Relationships

From progress updates to repair approvals, Tekmetric keeps you connected to your customers.