Auto Repair Shop Software To Help Close More Repairs Orders
Tekmetric's auto repair shop software enhances customer trust and satisfaction by enabling digital vehicle inspections with photos and videos to clearly communicate repair needs, streamlining real-time text messaging from the shop's landline for seamless communication, and offering flexible payment options, all of which help shops close more repair orders and encourage customer loyalty.
Drivers can sometimes see repairs as frivolous or not important. Reasons for their skepticism can stem from many things: the customer can’t see what the service advisor is seeing on their end; they might not have a way to gauge the importance of the issue at hand; maybe a service advisor doesn’t communicate the problem correctly or forgets to ask the customer if they’re following along.
Tekmetric’s features empower auto repair shops to improve customer transparency, streamline communication, provide flexible payment options, and simplify the payment process. These promote customer trust, enhance satisfaction, and ultimately help your shop close more repair orders. If customers feel they can trust your shop, they'll be more likely to return the next time they need something repaired.
Show Your Customers the Problem with Digital Vehicle Inspections
Implementing digital vehicle inspections into your day-to-day shop regimen will help you show customers the severity of specific repairs. During the inspection, service advisors can send videos and photos to the customer to show them any maintenance issues, build trust, and either sell that work or capture it as a declined job.
A picture speaks a thousand words. With digital vehicle inspections, you can write a story for the customer using pictures and explanations of any vehicle issues your technicians found. Tekmetric users on average include 5 images within their DVIs, and up to 20 or more images for really large repair orders.
Instantly Text Message Your Customers
Modern features help your shop provide a modern experience, and that starts with communication. Cloud-based shop management systems let managers and service writers easily communicate with customers without missing a beat with real-time texting directly from your shop's landline phone number. It all happens on your end within Tekmetric, alongside crucial customer information, inspection findings, parts availability, and more.
Shops can even let their customers pay for their repairs through a text message, no matter where they are. Some shops have set up a contact-less drop-off and pick-up process with an old-school key-drop system, and modern shop management systems that let service writers text and receive payments anywhere, anytime.
Offer Consistent Service Customers Can Trust with Canned Jobs
Shops that can simplify workflows and standardize their processes will get cars in and out quicker, free up their time to provide a better customer experience, and can focus on keeping operations flowing smoothly.
Canned jobs are pre-saved jobs that include labor and parts associated with common repair work done. Building canned jobs for services you provide frequently in your shop saves your service writers time when generating repair orders.
Tekmetric’s BG Canned Jobs gives your repair shop the ability to provide customers with high-quality maintenance service backed by BG’s industry-leading products. Tekmetric empowers your team to assemble ROs in minutes with integrated labor guides, canned jobs, and customizable parts orders. With BG products, you can ensure that your customer will be getting safe, reliable, and high-quality products every time a power steering, transmission, and brake RO is created.
Transform Your Shop with Tekmetric
Tekmetric’s features empower auto repair shops to improve customer transparency, streamline communication, provide flexible payment options, and simplify the payment process. This helps build customer trust, enhance satisfaction, and drive more repair orders. By utilizing Tekmetric's comprehensive features, auto shops optimize operations, deliver exceptional service, and cultivate long-term customer relationships.
FAQ
No matter what your auto repair shop specializes in, chances are you're facing similar challenges:
- 1.New customers are hard to come by
- 2.It can be difficult to keep even the most loyal customers coming back
- 3.Repair work is frequently declined or pushed off
The reality is, people don't want to have to pay for an expensive fix when they don't directly see or understand the value or necessity behind the repair. Customers want to know that they're only being charged for necessary work, and digital vehicle inspections help your shop show them that.
Digital vehicle inspections are just one aspect of your entire shop's workflow, but are an incredibly powerful foundation that go a long way in making your shop more money.
At the end of the day, customers want to feel like they can trust your shop, they know they'll be taken care of, and you're only doing the repairs that are most necessary.
On the other hand, your shop wants to bring in as much business as possible, and generate as much revenue as you can with the time and resources available to your team. That's made possible with the right tools for the job, streamlined and efficient processes, and transparent communication with your customers.
Better operations means smooth repairs, smooth repairs means happier customers, and happier customers means more business.
When your shop is trying to run like a well-oiled machine, any breakdown in workflow can lead to delays, a frustrated team, and unsatisfied customers. For example, if a customer's repair takes longer because the part you thought you had in stock is actually on back order, they're going to be less likely to return.
That's where shop management software comes in. Just like any other tool in your shop, there will be a return on your investment. With the right processes in place, you can get even more value out of the work you already do.
Many shop owners believe that their Effective Labor Rate (ELR) is the ultimate way to measure shop performance. If you want to boost your ELR, you have two choices:
- Pay your employees less
- Improve your shop efficiency
Since your employees are the lifeblood of your company, team efficiency is the way to go. The more efficient your business is, the better your month-over-month performance will be, positively impacting not only your bottom line but also your peace of mind.
Here are 6 strategies that you can use to boost team efficiency and enhance your ELR:
- 1.Streamline communication
- 2.Standardize processes
- 3.Use digital vehicle inspections
- 4.Implement canned jobs
- 5.Monitor parts inventory closely
- 6.Leverage shop management software
Better operations and the right tools help your shop run smoothly, keep customers happy, and drive more business.